Musician’s Friend respects the privacy of its users and is committed to protecting their personal information. This Privacy Policy explains how we collect, use, and disclose personal information from users of our website and related services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. We may occasionally update this Privacy Policy to reflect changes in our services and user feedback. If we make material changes, we will notify you through the website or by email prior to the change becoming effective.

Information We Collect

Account Registration: When you create an account on our website, we collect your name, email address, mailing address, phone number, and password. This allows us to create and manage your account, contact you when needed, and provide our services to you.

Purchases: When you make a purchase from us, we collect your name, billing address, shipping address, email address, phone number, credit card number, and order details. This allows us to process, fulfill and manage orders, deliver products, and communicate regarding orders.

Communications: When you contact us directly by phone, email, mail or otherwise, we collect information to identify you and respond. The information could include email address, name, mailing address, phone number, and any other information you choose to provide.

Website Interactions: We collect information about how you interact with our website, including pages visited, products viewed, purchases made, advertisements clicked, articles read, and other actions. We do this through cookies, log files, web beacons and tracking pixels. This allows us to improve the user experience and customize content.

How We Use Information

We use the information we collect for the following purposes:

We only process your personal information to perform services you have requested or fulfill transactions you have initiated, or for legitimate business needs as described in this policy.

When We Disclose Information

We may share your personal information with the following parties:

Service providers: Companies and individuals we hire to perform services on our behalf related to website operations, order fulfillment, delivery, marketing, and other business activities. We only provide them with information required for them to complete the requested service.

Business transfers: If we are involved in a reorganization, merger, acquisition or sale of some or all of our assets, we may need to transfer your information as part of that deal. We will notify you in advance of any change in ownership or control of your personal information.

Law enforcement: We may be required to disclose personal data in response to lawful requests by public authorities and government agencies, such as to meet national security or public safety obligations. We disclose information only to comply with valid legal processes such as search warrants, subpoenas, and court orders.

Data Retention

We retain personal information for as long as needed to fulfill business purposes and legal requirements. For example, we keep transaction records related to purchases for tax audit and compliance purposes for several years after the transactions.

When personal data is no longer needed, we securely delete or destroy it. cookies and tracking technologies we use automatically expire after a defined period of time. Log files are periodically deleted based on set schedules.

Your Rights over Personal Information

Access: You may access, review and edit personal information in your account by logging in and updating your account profile. Alternatively, you may email privacy@musicians-friends.com to request a copy of your data.

Changes or Deletion: You may change or update your personal information by logging in and updating your profile within your account. To deactivate your account, email privacy@musicians-friends.com. We will respond within 30 days.

Objection: If you would like us to stop using your personal data, email privacy@musicians-friends.com, or write to us specifying what information you would like blocked from our databases. Requests to block your personal data may impact your ability to use our website and services.

Opt-Out of Communications: You may opt out of receiving promotional communications such as emails, texts and calls by using the unsubscribe link within each message, updating communication preferences in your account profile, or by emailing privacy@musicians-friends.com with your specific request.

Security of Your Information

We take precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse, unauthorized access, disclosure, and alteration. All credit card transactions are securely transmitted using Secure Sockets Layer (SSL) encryption.

Online access to your account is limited through the use of unique usernames and passwords. It is your responsibility to keep your password confidential to prevent unauthorized access to your account.

While we follow industry standards to protect your personal information, no method of transmission or storage is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Information” section below.

Links to Other Websites

Our website and services may contain links to or integrations with other websites, iOS, or Android apps not owned or controlled by us. We are not responsible for the privacy practices of those websites, apps or services. Please consult their respective privacy policies before submitting personal information through third-party websites or apps.

International Data Transfers

We are a global company and for business purposes your personal information may be transferred outside of your country of residence, including to the United States. We handle personal information according to this Privacy Policy regardless of where it is processed or stored.

Children’s Privacy

Our services are intended for users over the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete the information as soon as possible. Please contact us if you believe we may have collected personal information from someone underage.

Changes to this Policy

We may change this Privacy Policy from time to time to reflect new services, user feedback, legal requirements or guidance from government agencies. Changes take effect immediately after being posted unless otherwise stated. We encourage you periodically review this page for the latest on our privacy practices. Dates listed at the bottom of this policy indicate the last time this policy was materially updated.

Contact Information

If you have questions, comments or requests related to this Privacy Policy or our data collection and use practices, please email:

privacy@musicians-friends.com

Or write us at:

Musician’s Friend
Attn: Privacy Officer
7170 N Statesville Rd
Newton, NC 28658